Resources, both human and technical, are key to operational excellence.

FSP provides actual system operation support for the control of operation procedures and reporting of operation status. It includes computer equipment, facilities management, special projects management, problem handling, data media management and I/O control.

We also provide system level management, system operation management plans, configuration management, problem management, change management and security control management strategies.

In order to improve system service level and operation efficiency, this service can provide a specific Operations Manager to design an effective system operation procedure and to manage system resources and job priorities.

FSP helps you to gain and maintain control over your company's technology procurement process. We have a complete process for automating your technology requisition, order entry and order management. By funneling all of your technology product procurement through a single point of contact, you can instantly gain improved control over your purchases.

When we are called upon to manage your technology ordering and purchasing process, we can work with your staff to:

  - Streamline your order entry system to include client-based order entry and tracking
  - Notify you of any constrained hardware, software or services that will affect the delivery schedule and work with any vendors to resolve the problem
  - Provide order status to your acquisition contact

We also can work directly with your vendors to:

  - Procure hardware and software products
  - Locate and procure secondary sources for products that are unavailable from the primary vendor
  - Confirm orders and receive estimated ship times
  - Verify shipment of equipment from vendors
  - Handle RMAs (Return Merchandise Authorizations) for incorrect shipments
  - Follow up with appropriate vendors regarding timely delivery of orders

A multitude of benefits . . .

By working with FSP to streamline your technology product procurement process, you gain several benefits. For example, we can:

Reduce your administrative activities. We obtain orders via fax or an online system, and process all orders right through to acceptance. That can reduce cycle times and increase end-user satisfaction. It also can drastically reduce the costs of performing similar functions in-house.

Improve vendor management. We track the shipment and monitor the competencies of each of your vendors. We also help to ensure that you're paying the right price for new technology.

Reduce product availability problems. Should your designated vendor be unable to meet your price or delivery requirements, we'll search the marketplace to identify an alternate source (or sources). Because we maintain a long list of vendors nationwide, we often have access to difficult-to-obtain items.

Installation is quick and easy when you call on us to get you "hooked up". We can connect everything for you, install your network cards, connect you to the LAN, install any peripheral devices you may have (i.e., printers, modems, scanners, etc.) and configure them to your system. We can also install all necessary software applications.

If the installation requires data transfer from an old machine, we will assist at any level you require to get this accomplished.

A company's success relies directly on how they deal with their clients while providing their products and services. How a company provides these products and services is greatly dependant upon their organizational structure, core competencies, and attitude.

FSP provides information technology-level business process anaylsis in order to help your company become the most productive and effective it can be. This is accomplished through training, technology placement, and client-based services throughout the organization.

FSP helps you to develop a strategic framework that captures best practices in virtual communities and guides the business process through planning, development, implementation, maintenance, and support to your clients.